Frequently Asked Questions

Please read from the list below to find answers to the most common questions.  You may also contact us by live chat, email, phone or text!

How It Works?

Our party equipment rental system is very different from what you will find elsewhere in San Diego, CA.  We use a simple and intelligent reservation system so that you can not only find your items faster but also learn the ins and outs of each item individually.  Rather than simply showing you a gallery with photos of the items available for rental, we take it step forward and provide you with insights about the item such as customer reviews, availability, rental period, and of course price.

Step One: Find the item you want to learn more about by searching on the main search bar located in the top center section of the home page, or by navigating through our main menu.

Step Two: click on the item you want to learn more about and select the quantity you would like to order.

Step Three: Confirm your cart items by submitting your event information and that’s it!

You will receive an email confirmation shortly after and we will contact you within 2-4 hours to confirm the details and availability of the items in your order.

HOW DO I GET A QUOTE?

You can obtain a quote by either submitting your request online, via live chat, by telephone at 858-246-7500, via email info@partyrentalsanddecor.com.    We recommend that you submit your request on our website so that you can at least obtain the approximate cost per items.  We will then calculate any special handling fees or delivery fees according to your order value and event location distance from our location.

I have placed my request, now what?

Once you submit your request, a representative will receive your order and check for the availability of the items you have selected for the date you have chosen.  Upon review of your order by a representative, you will be contacted first via email first, then if no reply is received within 48 hours, we will proceed to contact you by phone.

Please make sure you provided us with accurate information that you check your spam folder to avoid any delays in the processing of your order.

WHAT IS YOUR DELIVERY FEE?

There is no delivery fee for orders that are $135 or more and that are within a 10-mile radius of our location at 6650 Flanders Drive, Suite I, San Diego CA 92121.  If your order is less than $135, you have two options: you can schedule a self-pick up so that you can pick up and return the items yourself, or you can pay the difference to make up for the required $135 minimum.

What methods of payment are accepted?

We accept all major credit cards, company checks, and cash.

WHEN DO I PAY?

There is a deposit required for orders that are $150 or more.  A deposit has to be made with a credit/debit card at the time of your order in order for us to reserve your items.  The balance will be required upon delivery of your items.  A credit/debit card payments will receive a 2.8% surcharge.

WHAT IF I CAN'T FIND THE ITEMS I NEED?

We update our inventory twice every month and you may sometimes not be able to see some items on our website as these are being updated internally.  To ensure that you obtain a proper quote and to verify that we do in fact have the items you need available, we recommend that you contact us by live chat, telephone at 858-246-7500 or by email at info@partyrentalsanddecor.com

You will receive a reply within 1-2 hours after your inquiry is received.

WHAT IF THE EQUIPMENT FAILS?

If any of our equipment fails, you can contact us at 858-246-7500 to have us provide you with a replacement or to schedule removal.  Our representative will verify the proper operation of such equipment and either correct the issue or remove it from your premises.  You will not be charged for any items that fail and that you do not keep.

HOW DO I GET A REFUND?

Please read carefully: there are absolutely no refunds for deposits.  You can, however, obtain a refund only when you do not accept the equipment, or the equipment fails and you return it.  There will be no refunds for items that failed but that remained in your possession, even if you did not use them.

To ensure you do receive a refund, make sure that you contact us at (858) 246-7500 to speak with a representative about your refund request.

HOW DO I CANCEL?

Please read carefully: note that all deposits are nonrefundable.  If you are unsure about your order, do not submit your request or provide us with your payment information.  Once a deposit has been made, those items are reserved for you and no longer available for rental by another interested customer.

DO YOU MATCH OR BEAT ANY OTHER PRICE?

We may be able to meet and beat any other advertised price for the exact same item.  However, please note that while others may have cheaper rental prices, they do not have proper insurance, a showroom where you can meet them and see the equipment, guaranteed delivery, guaranteed equipment quality etc.

Please make sure you contact us so that we can provide you with a personalized quote.

ARE YOU INSURED?

We are one of the few party equipment rental providers in San Diego that actually hold an insurance policy required by agencies, corporations and public parks.

ARE YOUR JUMPERS PARK APPROVED?

All of our jumpers are park approved.  Please make sure that you contact us to obtain our name exactly as it appears in the Park’s approved vendor list.

WE ARE CURRENTLY NOT ACCEPTING NEW ORDERS DUE TO A WEBSITE UPDATE. PLEASE DO NOT SUBMIT ANY ORDERS.