FAQs about Our Party Supplies
When you choose us as your party supply rentals in San Diego provider, you will find we go above and beyond to deliver superior customer service. We want to ensure you are fully satisfied with the service and results you receive. Here you will find some of the most often questions we received, as well as the answers that can help you make your decision.
What is the right way to submit your rental request?
If you are ready to reserve one of our rentals for your special event or party, there are two basic ways you can accomplish this:
- Use our simple, convenient online form
- Give us a call
In either case, you can quickly and easily reserve the bouncer, inflatable, slide, or other item you need for your event.
Is it possible to change the rental request made?
Once you make a rental request, don’t worry – it isn’t set in stone. There are options that allow you to change your request. However, we do ask that you make this change request at least 24 hours prior to your delivery time and date. If you fail to do this, we may not be able to make the change and your deposit will be forfeited. We make every effort to work with you if you need to change or cancel your request, but you do have to let us know within 24 hours of delivery.
What is the charge for delivery and pickup services?
When you choose our party supply rentals in San Diego we include the delivery and pickup fee in the rental cost. This means that you only pay the one fee – nothing else. We want to ensure you are not nickel and dimed to death when you choose our party rental services. That is why we offer free delivery and pickup to all of our customers.
When will the party supplies be delivered and picked up?
We are extremely flexible when it comes to delivery and pickup of our party rentals. In fact, we can deliver your rental at time before 3PM on the day of your event. While we do offer various pickup times, we like to have all our inflatables gathered up by 7PM. However, if your event is going to last into the night hours, we do offer the option to extend your rental overnight. Keep in mind, if you opt to do this, it will incur an additional charge. As a result, you need to let us know ahead of time if you would like to keep the rental, so we can assess the right fee to your final price.
What safety features are used?
Safety is our top priority. As a result, we ensure that all the safety features and requirements are fully in place prior to leaving the rental at your event location. Our delivery staff will also review the safety rules and regulations with you prior to leaving the bounce house or other inflatable. This will help ensure you know how to keep everyone safe during your event. Some of the safety features our inflatables feature include tie downs to ensure it is secure on the ground, mesh viewing windows for constant parent supervision, and inflatable step for easy entry and exit into the unit.